Private Policy

Joyland Foodie & Catering Services
Effective Date: April 2026

At Joyland Foodie & Catering Services, your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website, place orders, contact us via WhatsApp, phone, email, Instagram, or any other platform
By using our website and services, you consent to the practices described in this policy.

1. Information We Collect
We may collect the following types of information:
Personal Information: Full name, phone number, email address, delivery address, and any other details you provide.
Order Information: Items ordered (smoked fish, vegetables, soup thickeners, ingredients, catering requests, etc.), order history, payment details, and special instructions.
Technical Information: IP address, browser type, device information, and website usage data.
Communication Records: Messages, WhatsApp chats, emails, and call records with our team.

2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Send order confirmations, updates, and delivery information
Provide excellent customer service and respond to inquiries
Improve our products, website, and services
Send occasional promotions and updates (you can opt out anytime)
Comply with legal and regulatory requirements
We do not sell, rent, or share your personal data with unauthorized third parties.

3. Sharing of Information
We may share your information only with:
Trusted delivery/logistics partners (for order delivery)
Payment processors (for secure payment processing)
Legal or regulatory authorities when required by law (e.g., Nigeria Data Protection Commission, tax authorities)
All third parties we work with are required to keep your information secure and confidential.

4. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal and business requirements)
Opt out of marketing communications at any time
Withdraw your consent where applicable
To exercise any of these rights, please contact us using the details below.

6. Cookies and Website Tracking
Our website may use cookies to enhance user experience, remember your preferences, and analyze site traffic. You can manage or disable cookies through your browser settings.

7. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After that, we securely delete or anonymize it.

8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Please review it periodically.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Phone / WhatsApp: +234 815 647 7348
Business Name: Joyland Foodie & Catering Services

By using our website, ordering from us, or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

Send your order list, pack sizes, and get expert support in minutes. Chat with Segun on WhatsApp now: 234 815 647 7348